FAQs
General
Price Match Policy
Price Match Policy
We always want you to get the best price on any of our products!
If you find a lower price for the same product from a UK-based retailer, we’ll gladly match it. Simply provide us with proof of the lower price before purchase or within 7 days after your purchase, and we will adjust your order accordingly.
Terms and Conditions:
- The product must be identical (brand, model, specifications, colour).
- The retailer must be based in the UK and have the product in stock.
- Price matches do not apply to promotions, clearance, or third-party marketplaces.
CE Certificates and Electrical Safety
CE Certificates and Electrical Safety
CE and Electrical Safety Certificates are available upon request for all our products, including the DF grinders. These certifications ensure compliance with safety and quality standards in the UK and Europe, providing you with peace of mind and confidence in your purchase.
Returns & Exchange
What is your Returns Policy?
What is your Returns Policy?
As a UK customer, you are entitled to cancel your order and return the products for a full refund, including standard delivery charges, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
How to Return an Item
How to Return an Item
- Contact Us: Please within 14 days of receiving your order to notify us of your decision to return. Provide your order number, details of the item(s) you wish to return, and the reason for the return (optional).
- Package the Item(s): Please ensure the item(s) are returned in their original packaging, unused, and in a resalable condition. Include your original invoice or order confirmation inside the package.
- Return Shipping: You are responsible for the cost of returning the goods unless the product is faulty or not as described. We recommend using a tracked shipping service to ensure the safe return of the items. For large items such as grinders we recommend Royal Mail 48 for this.
- Refund Process: Once we receive the returned item(s), we will inspect them and notify you. If the return is approved, we will process your refund within 14 days. Refunds will be issued to the original payment method, including the cost of standard shipping (if applicable).
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Returns for Espresso Machines/Custom/Factory Order Items
Returns for Espresso Machines/Custom/Factory Order Items
Our return policy for these items differs slightly to our main policy due to the value items. We allow returns within 14 days of receipt, in line with UK consumer regulations.
To qualify for a full refund, items must be returned in their original, unopened, and in a condition that allows the item to be resold.
If the product has been opened or used beyond basic inspection*, a 25% restocking fee will apply to cover diminished value.
*Basic Inspection - This refers to handling an item to assess its appearance, build quality, and basic features, similar to what you are allowed to do in physical store. For example, this may include examining the exterior, plugging it in to confirm power, but not using the item for its intended purpose (e.g. not making coffee with an espresso machine).
For these items customers are responsible for return shipping costs, except in cases where the item is faulty or not as described.
Refunds will be processed after the returned item has been inspected to ensure it meets these conditions. We record inspections for high value items and can provide a copy of this inspection upon request. We ask that customers take reasonable care of the item if they plan to return it, especially for high-value items, to maintain its resale condition.
Return Exemptions
Return Exemptions
Please note that certain items are exempt from our returns policy unless faulty:
- Ex Demo/Ex Display/Sample items
- Custom-made or personalised products.
Policy details for 'exception' items will be included in the product description if applicable.
DF Grinders
What are DF Grinders?
What are DF Grinders?
DF model grinders (DF54, DF64 Gen 2, DF64V, DF83, DF83V, DC63, GF64) Are white-label products that are sold by various different companies worldwide under different brand names. Earl is an official stockist/retailer of DF Grinders carrying a full supply of spare parts for warranty and servicing.
Earl Coffee does the exact same selling ours under the 'By Earl' brand. All of the grinders from these brands are the exact same, coming from exactly the same factory. So you can be safe in the knowledge knowing that you are getting a legitimate DF Grinder product from us here at Earl.
About the Burrs
About the Burrs
Our DF54 and DF64 Gen 2 come with stainless steel burrs as standard. These are pre-calibrated and ready to go out of the box. Stainless steel burrs perform excellently across all grind types.
The DF64V and DF83V both come with upgraded DLC burrs. DLC burrs feature a diamond-like carbon coating that enhances durability, reduces heat, and provides more consistent grinding with less retention. They’re ideal for those seeking high-performance, long-lasting burrs.
DLC burrs are ideal for finer grind types like espresso but also deliver good results for coarser grinds such as filter coffee.
If you’d like to upgrade your burr set we have a range of different burrs available here.
Are DF Grinders good for Espresso?
Are DF Grinders good for Espresso?
Yes, DF grinders are good for espresso. The pre-calibrated stainless steel burr sets that come with DF coffee grinders have a step less adjustment, which allows for great versatility. Achieve the finest grind for espresso or easily alter to create a coarse grind for pour over or cold brew coffee.
Are DF Grinders food for Filter and Pourover Coffee?
Are DF Grinders food for Filter and Pourover Coffee?
Thanks to the easily adjustable grind settings and premium burrs, DF grinders are also great for filter and pour over coffee. A medium-coarse (50-85) grind is recommended for these types for the perfect balance. Begin with medium-coarse grind, then adjust accordingly for taste and brew time. The integrated burrs in the DF coffee grinders will help you to achieve consistency no matter the grind you’re looking for.
Whats Unique About the DF Grinders?
Whats Unique About the DF Grinders?
DF grinders are renowned for the quality of their build, precision and excellent price point on the market. The quality of grind that is achieved is possible through the advanced structural and electrical components on offer. Along with this, the single dose design helps to minimise waste, keep your coffee fresh and allows you to swap between coffees easily. The stepless grind adjustment makes for simple use and the burr upgradability allows for the DF grinders to be customised to suit different brew methods. Grind retention is also kept to an absolute minimum. Overall, DF coffee grinders are one of the best products on the market in terms of quality and price point.
Do DF Grinders feature Anti Static Technology?
Do DF Grinders feature Anti Static Technology?
Yes, the DF grinders feature integrated plasma generators that reduce static and retention, resulting in an overall cleaner grinding process with less retention.
Can Burrs be swapped in the DF Grinders?
Can Burrs be swapped in the DF Grinders?
The burr sets can easily be swapped in the DF grinders. Our DF54 and DF64 Gen 2 come with stainless steel burrs as standard, which are pre-calibrated and ready to use straight away. The DF64V and DF83V come with upgraded DLC burrs, which have a diamond-like carbon coating that enhances durability, reduces heat, and improves the consistency of the grind, whilst also reducing retention.