Terms of service
Terms of Service
Last Published and reviewed: 10/08/2025
Welcome to Earl Coffee! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website (www.earlcoffee.co.uk), purchasing our products, or engaging with our services, you agree to be bound by these Terms. Please read them carefully.
1. Overview
Earl Coffee ("we," "us," "our") provides premium coffee products and accessories through our website. These Terms outline the rights and responsibilities of both Earl Coffee and our customers ("you," "your"). By using our site or purchasing from us, you acknowledge that you have read, understood, and agree to these Terms.
2. Eligibility
By using our website or placing an order, you confirm that you are:
- At least 16 years old.
- Legally capable of entering into binding contracts.
3. Orders & Payment
3.1. Placing an Order
To place an order, you must provide accurate and complete information, including your shipping address and payment details. By placing an order, you are making an offer to purchase the goods listed. We reserve the right to accept or decline any order for any reason.
3.2. Pricing & Availability
Prices are displayed on our website in £ and include VAT (where applicable). We strive to ensure accuracy but reserve the right to correct pricing errors. If a pricing error occurs after you have placed an order, we will contact you to either cancel or reconfirm the order at the correct price.
We make every effort to keep our stock updated, but availability is not guaranteed. In the event of stock shortages, we will notify you as soon as possible.
3.3. Payment
We accept major credit cards, debit cards, and other payment methods as indicated at checkout. Payment is required at the time of purchase. All transactions are processed securely.
4. Shipping & Delivery
4.1. Shipping
We offer shipping to the UK and Ireland. Shipping costs will be calculated and displayed at checkout. Delivery times vary based on location and shipping method selected.
4.2. Delivery Timeframes
Estimated delivery times are provided at checkout. While we strive to meet these timeframes, delays may occur due to circumstances beyond our control (e.g., courier issues, weather, customs). We are not liable for any delays.
4.3. Risk of Loss
Risk of loss or damage to the products passes to you upon delivery. Please inspect your items upon receipt and notify us immediately if there are any issues.
5. Returns & Refunds
5.1. Cancellation & Right to Return
For online purchases, you have the right to cancel and return your order within 14 days of receiving the goods, as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please refer to our Returns Policy for full details.
5.2. Refunds
Refunds will be processed within 14 days of receiving the returned goods. Refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
5.3. Non-Returnable Items
Certain items, such as perishable goods (e.g., coffee beans) and personalised products, are non-returnable unless faulty or damaged upon delivery. Please refer to our Returns Policy for more information on this.
6. Intellectual Property
All content on our website, including text, images, logos, and product descriptions, is the intellectual property of Earl Coffee or our licensors. You may not use, copy, or distribute any of this content without our express permission.
7. User Conduct
When using our website, you agree to:
- Provide accurate information during account creation or checkout.
- Not engage in unlawful activities or activities that could harm the website or Earl Coffee.
- Not transmit any malicious code, viruses, or other harmful material.
We reserve the right to terminate or restrict access to our website or services if we suspect any breach of these Terms.
8. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
9. Disclaimer of Warranties
We offer warranties on certain products as specified in their individual product descriptions. For full information on warranties, including the duration and coverage, please refer to our Warranties Page. While we strive for the highest quality, the scope of warranties may vary by product, and the specifics of each warranty will be outlined at the time of purchase.
10. Limitation of Liability
To the fullest extent permitted by law, Earl Coffee will not be liable for any indirect, incidental, or consequential damages arising out of your use of our products, services, or website. In any event, our total liability to you for any claims arising under these Terms shall not exceed the amount paid for the product in question.
11. Changes to the Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website, and your continued use of the website or purchase of products following such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Alternative Dispute Resolution
If we cannot resolve a complaint, we will provide you with the details of an approved Alternative Dispute Resolution (ADR) provider competent for your sector. We are not obliged to use ADR and do not usually agree to do so.
14. Contact Us / Address
If you have any questions about these Terms, please contact us at:
Earl Coffee Ltd (trading as “Earl Coffee”) • Company No: 15505241 • Registered Office: Unit 82a, James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE • Trading Address: Earl Coffee, Pittbrook Street, Manchester, M12 6JX • VAT No: 484698524 • Email: sales@earlcoffee.co.uk • Phone: +44 7392370337
By placing an order with Earl Coffee or using our services, you agree to abide by these Terms of Service.